FAQ
How to solve the problem when the SDI camera has a pink screen?
Please confirm that the OSD settings of the operating software are correct. Take SDI XZ 8100as an example, it is required to select serial port 1, the baud rate is set to 115200, and the verification mode is need to choose mo calibration. If the temperature measurement function is used, the alarm temperature needs to be set to 300℃，and the core is selected to be Sony 7520. The frame rate is 1080P30.
How to solve the problem that the serial port command does not respond?
First, please confirm whether the baud rate and parity setting of the operating software are correct. Secondly, please confirm whether the serial port connection mode is matched. The serial ports of our company’s infrared camera includes TTL, RS232 and RS422, please confirm with our salesperson. Finally, please check if the serial port sent and received correctly.
What is the reason for the display without images?
Please check whether the video format is correct( HDMI/AV1/AV2 or others), and to check if there is a problem with the cable.
What is the reason for the red stripes on the infrared camera?
There may be a problem with the test line. Please check if the test line is connected abnormally or damaged.
How to do when the visible light camera zoom does not work?
Please check if you are using our 30 pin line. There are two types of 30 pin lines: direct ad cross. Our company uses a 30 pin crossover cable.